I love Mission Hills Bike shop. I've been seeing Erin, the owner, on a semi-regular basis for five years now. I love that he gives me special deals, knows my name, remembers my bike and that I run into him at bike events.
I stopped in to see him about three weeks ago to prep my bike for our tour. We walked through the new gearing I needed to haul my supplies up Big Sur. He taught me why touring bikes exist--AKA they have the eyelets on the frame to install front and rear racks (and my really old specialized does not). And he made me realized that even though my bike seat is falling apart, my butt loves it and would be very unhappy if I replaced it with a new one.
We also talked about how I am doing my first run through this weekend with full camping gear and that I needed my bike looking sweet by Friday. Fast forward two weeks later when my parts finally arrived to his shop and weather in San Diego hit Santa Ana style. The hot weather brought in an influx of bike repairs to Mission Hills and an extended list of customers that did not include me.
How can that be? Why didn't Erin plan to fix my bike? He knew what he ordered for me. And he knew that I needed it by a specific time. But he didn't plan for me in the upcoming orders.
I'm disappointed. I expect more. And not only for this bike ride that I'm embarking on this weekend, but I commute by bike. That means I need my bike daily. I don't understand why my bike shop expects me to drop it off and wait a week for it to return when I feel like I can schedule a time and get it back the next day.
John Hine Mazda lets me do it. And they give me a rental car for the day.
I sure would love that kind of service from my bike shop.
I stopped in to see him about three weeks ago to prep my bike for our tour. We walked through the new gearing I needed to haul my supplies up Big Sur. He taught me why touring bikes exist--AKA they have the eyelets on the frame to install front and rear racks (and my really old specialized does not). And he made me realized that even though my bike seat is falling apart, my butt loves it and would be very unhappy if I replaced it with a new one.
We also talked about how I am doing my first run through this weekend with full camping gear and that I needed my bike looking sweet by Friday. Fast forward two weeks later when my parts finally arrived to his shop and weather in San Diego hit Santa Ana style. The hot weather brought in an influx of bike repairs to Mission Hills and an extended list of customers that did not include me.
How can that be? Why didn't Erin plan to fix my bike? He knew what he ordered for me. And he knew that I needed it by a specific time. But he didn't plan for me in the upcoming orders.
I'm disappointed. I expect more. And not only for this bike ride that I'm embarking on this weekend, but I commute by bike. That means I need my bike daily. I don't understand why my bike shop expects me to drop it off and wait a week for it to return when I feel like I can schedule a time and get it back the next day.
John Hine Mazda lets me do it. And they give me a rental car for the day.
I sure would love that kind of service from my bike shop.
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